Privacy Policy | doksuilis Chiang Rai

1. Introduction

doksuilis ("we", "us", "our") is a retirement boarding house located at 29/1 Thanalai Road, Wiang, Mueang Chiang Rai, Chiang Rai 57000, Thailand. We are committed to handling the personal information of individuals who contact us, visit our website, or reside at our property with care and transparency. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have questions about how we handle your information, please contact us at [email protected].

2. Information We Collect

We collect personal information in the following ways:

Contact forms and enquiries: When you submit a message through our website, we receive your name, email address, and any additional information you choose to provide (such as a phone number or message content).
Direct communication: When you call or email us, we may retain records of that communication for the purpose of following up and managing your enquiry.
Residency arrangements: For individuals who become residents at doksuilis, we collect relevant personal details as part of the residency process, including identification, health context (to the extent necessary for non-medical care), and emergency contact information.
Website analytics: If analytics cookies are accepted, we collect non-identifiable data about how visitors use our website, such as pages visited and session duration.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to enquiries and provide information about our residence and room options
To assess whether doksuilis is an appropriate setting for a prospective resident
To manage the ongoing residency of current residents
To communicate with families and emergency contacts as appropriate
To improve our website based on visitor behaviour (analytics only, with consent)
To comply with applicable Thai law and regulatory requirements

We do not use personal information for marketing to third parties, and we do not sell any personal data.

4. Legal Basis for Processing

We process personal information on the following legal bases:

Consent: Where you have actively submitted information through a form or agreed to analytics cookies
Legitimate interest: To manage our business operations and respond to enquiries in a way that is expected and proportionate
Contract: Where information is necessary to fulfil or manage a residency arrangement
Legal obligation: Where Thai law requires us to retain or provide information

5. Data Retention

We retain personal information for as long as is reasonably necessary for the purpose for which it was collected. Enquiry correspondence is typically retained for up to 24 months. Residency records are retained for a minimum of five years following the end of a residency, as required under Thai civil and administrative law. Analytics data is retained as governed by the relevant third-party service (see Section 6).

6. Third-Party Services

Our website may use Google Analytics to understand how visitors use the site. This service uses cookies and collects anonymised data. It is subject to Google's own privacy policy. If you accept analytics cookies, data may be transferred to and stored by Google in accordance with their terms. We do not share personally identifiable information with Google Analytics.

We do not use third-party advertising networks or sell advertising on our website.

7. Cookies

We use cookies on our website. Essential cookies are necessary for the site to function and cannot be disabled. Optional analytics and preference cookies are only used with your consent. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

8. Data Protection Measures

We take reasonable precautions to protect personal information against unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for all form submissions. Physical records relating to residents are kept securely at our property with access restricted to relevant staff. We review our security practices periodically.

9. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights in relation to personal data we hold about you:

Right of access: To request a copy of the personal data we hold about you
Right to rectification: To ask us to correct inaccurate or incomplete data
Right to erasure: To ask us to delete personal data we no longer have a legitimate reason to retain
Right to object: To object to processing based on legitimate interest
Right to restrict processing: To request we limit how we use your data in certain circumstances
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in any case within 30 days.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us and we will remove it promptly.

11. Third-Party Links

Our website may occasionally contain links to external resources. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

12. Changes to This Policy

We may update this policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of our website or services following a material change constitutes acceptance of the updated policy.

13. Contact

For any questions, concerns, or requests relating to your personal data, please contact:

doksuilis
29/1 Thanalai Road, Wiang
Mueang Chiang Rai, Chiang Rai 57000, Thailand
Email: [email protected]
Phone: +66 53 714 8392